How we collect, use, and protect your information.

Family Movers Auckland is committed to protecting your privacy. This policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

We may collect your name, phone number, email address, moving addresses, requested dates, property details, service preferences, and other information you provide when requesting a quote or making a booking.

We may also keep communication records such as emails, phone conversations, or messages that help us manage your enquiry or booking.

We use your information to prepare quotes, schedule services, respond to enquiries, improve our customer experience, and communicate booking updates or service-related information.

We may also use information to meet legal obligations, maintain internal records, and protect our business against fraud or misuse.

We do not sell your personal information. We may share it with service providers that help us operate the business, such as payment processors, software providers, or professional advisers, where reasonably necessary.

We may also disclose information where required by law or where you have asked us to coordinate with another party involved in your move.

We take reasonable technical and organizational steps to protect your information. No internet transmission or storage method is completely secure, so we cannot guarantee absolute security.

We retain personal information only as long as needed for the purposes described in this policy, to comply with legal obligations, or to resolve disputes.

Under New Zealand privacy law, you may request access to your personal information, ask for corrections, and raise concerns about how your information is handled.

If you have questions or concerns, contact us directly and we will respond as soon as reasonably possible.