Question 1

Are professional movers worth it?

Accepted Answer

Yes. Large furniture, fragile items, and tight access jobs are safer and faster when handled by experienced movers with the right equipment. The main value is lower risk, less physical strain, and a move that runs more efficiently from loading to unload.

Question 2

Do you charge more on weekends or public holidays?

Accepted Answer

We keep pricing as clear as possible and confirm the rate before the job is booked. Public holidays can cost more because of staffing requirements, but we will tell you upfront. For exact timing and pricing, call 022 094 9988 or message us on WhatsApp.

Question 3

Are movers liable for damage?

Accepted Answer

In New Zealand, carrier liability is generally handled under the Contract and Commercial Law Act 2017 unless a different agreement is made in writing. As a general guide, carriers can be liable for loss or damage up to $2,000 per item, and physical damage to property such as walls or fences may be covered under public liability insurance. We also recommend checking whether your home and contents policy covers goods in transit, especially for high-value items.

Question 4

Are your movers trained for heavy lifting?

Accepted Answer

Yes. Our crews are experienced with heavy lifting, but the job is not just about strength. We use proper handling techniques, loading methods, and moving equipment so bulky items can be moved more safely.

Question 5

Do you have insurance?

Accepted Answer

Yes. Family Movers maintains public liability and vehicle insurance as part of the standard operating setup. That helps protect against accidental damage to physical property during the moving process.

Question 6

How do you charge for your services?

Accepted Answer

Most Auckland local moves are charged hourly, with the rate depending on truck size and crew size. Intercity moves are usually quoted as a fixed price based on distance, access, and volume. If the move needs a closer look, we will guide you toward the quote format that fits the job properly.

Question 7

Can you move items in or out of a storage unit?

Accepted Answer

Yes. We regularly handle storage unit moves and load them carefully to make better use of the available space. Good loading matters because it protects the items and can reduce the amount of storage space you need.

Question 8

Can Family Movers disassemble and reassemble my furniture?

Accepted Answer

Yes. Our trucks carry the tools needed for standard furniture disassembly and reassembly, such as bed frames and dining tables. If you have more complex flat-pack furniture, let us know before the move so we can allow the right amount of time.

Question 9

Can you pack my house for me?

Accepted Answer

Yes. We offer packing support from selected rooms and loose items through to full-house packing, depending on how much help you need before moving day.

Question 10

Can you move my plants?

Accepted Answer

Yes, as long as the plants are not waterlogged or leaking soil that could damage other items in the truck. It helps to avoid watering them for about 24 hours before the move and to have a plastic sheet or similar protection ready underneath.

Question 11

Can I leave clothes in my dresser drawers?

Accepted Answer

Usually yes, as long as the unit stays at a manageable weight. If the dresser is especially large or heavy, the crew may remove the drawers temporarily so the frame can be moved more safely and then place them back once it is loaded.

Frequently Asked Questions About Moving with Family Movers

Pricing & Booking

Liability & Insurance

Move-Day Handling

Packing, Storage & Special Items