Question 1

Are professional movers worth it?

Accepted Answer

Yes. Large furniture, fragile items, and tight access jobs are safer and faster when handled by experienced movers with the right equipment. The main value is lower risk, less physical strain, and a move that runs more efficiently from loading to unload.

Question 2

Do you charge more on weekends or public holidays?

Accepted Answer

We confirm pricing before the job is booked, and public holidays can cost more because of staffing requirements. For local Auckland moves, our rough estimate guide gives a useful baseline, but weekend timing, holiday timing, access, and job complexity can still affect the final quote. For exact pricing, call 09 971 1313 or message us on WhatsApp.

Question 3

What does a local Auckland move usually cost?

Accepted Answer

Every move is different, but this guide gives a rough baseline for a standard local Auckland move with good access and items already packed. These figures are based on our most popular crew and truck setups and are intended to help customers understand what a typical move might involve. 1 Bedroom: 2 Movers + 20m3 Truck, 2 - 3 Hours, $300 - $450 excl. GST. 2 Bedrooms: 2 Movers + 20m3 Truck, 3 - 5 Hours, $450 - $700 excl. GST. 3 Bedrooms: 3 Movers + 30m3 Truck, 5 - 7 Hours, $850 - $1,200 excl. GST. 4 Bedrooms: 3-4 Movers + 40m3 Truck, 7 - 9 Hours, $1,300 - $1,900 excl. GST. 5+ Bedrooms: 4 Movers + Multiple Trucks, 9+ Hours, $2,000+ excl. GST. Hourly rates: Our standard 2-man crew starts from $110/hr + GST. Call-out fee: A one-off travel fee usually applies depending on your location, typically around $29-$59. Variables: The final price depends on factors like heavy items, stairs, distance between properties, and how well-packed everything is when the crew arrives. Mid-week special: Book between Monday and Thursday to receive 25% off your call-out fee. How to get an accurate quote WhatsApp photos of larger furniture and tricky access points via WhatsApp: 022 094 9988. Call us on 09 971 1313 for a quick 5-minute phone consultation. Use our Instant Quote tool for a breakdown sent straight to your email.

Question 4

Are movers liable for damage?

Accepted Answer

In New Zealand, carrier liability is generally handled under the Contract and Commercial Law Act 2017 unless a different agreement is made in writing. As a general guide, carriers can be liable for loss or damage up to $2,000 per item, and physical damage to property such as walls or fences may be covered under public liability insurance. We also recommend checking whether your home and contents policy covers goods in transit, especially for high-value items.

Question 5

Are your movers trained for heavy lifting?

Accepted Answer

Yes. Our crews are experienced with heavy lifting, but the job is not just about strength. We use proper handling techniques, loading methods, and moving equipment so bulky items can be moved more safely.

Question 6

Do you have insurance?

Accepted Answer

Yes. Family Movers maintains public liability and vehicle insurance as part of the standard operating setup. That helps protect against accidental damage to physical property during the moving process.

Question 7

How do you charge for your services?

Accepted Answer

Most Auckland local moves are charged hourly, with the rate depending on truck size and crew size. Intercity moves are usually quoted as a fixed price based on distance, access, and volume. If the move needs a closer look, we will guide you toward the quote format that fits the job properly.

Question 8

Can you move items in or out of a storage unit?

Accepted Answer

Yes. We regularly handle storage unit moves and load them carefully to make better use of the available space. Good loading matters because it protects the items and can reduce the amount of storage space you need.

Question 9

Can Family Movers disassemble and reassemble my furniture?

Accepted Answer

Yes. Our trucks carry the tools needed for standard furniture disassembly and reassembly, such as bed frames and dining tables. If you have more complex flat-pack furniture, let us know before the move so we can allow the right amount of time.

Question 10

Can you pack my house for me?

Accepted Answer

Yes. We offer packing support from selected rooms and loose items through to full-house packing, depending on how much help you need before moving day.

Question 11

Can you move my plants?

Accepted Answer

Yes, as long as the plants are not waterlogged or leaking soil that could damage other items in the truck. It helps to avoid watering them for about 24 hours before the move and to have a plastic sheet or similar protection ready underneath.

Question 12

Can I leave clothes in my dresser drawers?

Accepted Answer

Usually yes, as long as the unit stays at a manageable weight. If the dresser is especially large or heavy, the crew may remove the drawers temporarily so the frame can be moved more safely and then place them back once it is loaded.

Question 13

Do you sell packing boxes and moving supplies?

Accepted Answer

Yes. Family Movers has a Box Shop with starter packs and individual materials so you can order only what you need. You can browse by category, mix starter packs with single items, and send your cart through for confirmation before dispatch.

Question 14

What packing supplies do I need for a small home move?

Accepted Answer

For a smaller move, most customers start with a starter pack or a mix of small and medium boxes, tape, packing paper, and protection for fragile items. If you are packing a kitchen, glassware, or decor, add extra protection rather than underestimating breakables. A practical starting point Starter pack if you want a simpler pre-built option. Boxes for books, pantry items, toys, and general household goods. Protection for kitchenware, glass, artwork, and electronics. Paper and tape for wrapping, sealing, and labelling.

Question 15

Do you sell bubble wrap, tape, and mattress covers?

Accepted Answer

Yes. The Box Shop includes protection materials like bubble wrap and moving blankets, paper and tape for packing and sealing, and covers for mattresses and sofas.

Question 16

Should I buy a starter pack or individual items?

Accepted Answer

Choose a starter pack if you want a quicker recommendation for a typical home size or move type. Choose individual items if you already know what you need or only want to top up boxes, tape, protection, or covers.

Frequently Asked Questions About Moving with Family Movers

Pricing & Booking

Liability & Insurance

Move-Day Handling

Packing, Storage & Special Items

Browse starter packs or build your own supply list.