Family Movers Auckland Logo
Family MoversAuckland
Two Family Movers trucks loaded and ready

Service Terms

The key terms that apply when you book our services.

Please read these terms before confirming a move so you understand how booking, payment, access, and liability are handled.

1

Booking & Deposits

  • A booking is confirmed only once the required deposit has been received.
  • Deposits are generally non-refundable if a booking is cancelled within 48 hours of the scheduled move.
  • Requested time or date changes are subject to availability.
2

Charges & Payment

  • Charges are calculated hourly unless a fixed price has been agreed in writing.
  • Time starts from arrival at pickup and ends once unloading is completed.
  • A minimum charge may apply depending on the service booked.
  • Final payment is due on the day of the move unless otherwise agreed.
3

Access, Parking & Delays

  • Clients must provide clear and legal vehicle access at each property.
  • Delays caused by parking, restricted access, stairs, lifts, or waiting time may be charged as part of the job.
  • If lift access is required, it is the client’s responsibility to ensure it is available.
4

Goods Preparation

  • Items should be packed and ready prior to our arrival unless packing services are part of the booking.
  • Appliances must be disconnected, drained, and prepared before the move.
  • We are not responsible for damage to goods packed by the client unless caused by our negligence.
5

Liability & Fragile Items

  • We take reasonable care, but minor scuffs or marks can occur during moving, especially in tight access situations.
  • Our Public Liability Insurance applies to covered damage caused by our negligence.
  • Fragile, glass, stone, marble, flat-pack, or self-assembled items are moved with care but may remain at the owner’s risk unless otherwise agreed.
6

Cancellations & Unforeseen Events

  • Late cancellations may result in loss of deposit or an applicable minimum charge.
  • We are not liable for delays caused by weather, accidents, breakdowns, or other events outside our reasonable control.
  • When disruption occurs, we will make reasonable efforts to reschedule or communicate next steps quickly.